1. Introduction

At Ayurvedam Bharat, we are committed to providing high-quality Ayurvedic products and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds will be processed for products purchased through our e-commerce website.

2. Refund Eligibility

To be eligible for a refund, your product must meet the following criteria:

• The product must be returned within 7 days from the date of delivery
• The product must be in its original, unopened packaging
• The product must be unused and in the same condition as received
• The original invoice or receipt must be provided
• The product must not be damaged due to misuse or negligence

3. Non-Refundable Items

The following items are not eligible for refund:

• Personalized or customized products
• Products that have been opened and used
• Products damaged due to customer misuse or negligence
• Products returned after 7 days from the date of delivery
• Items specifically marked as "Non-Refundable" on the product page
• Products without original packaging or tags

4. Return Process

4.1 Initiate Return: To initiate a return and refund, please contact our customer service team within 7 days of receiving your order. You can reach us via:

Replacement products will be delivered within 5-7 days

• Email: info@ayurvedambharat.org
• Phone: +91-8265969127
• Through the "Contact Us" section on our website

4.2 Return Authorization: Once you contact us, we will provide you with a Return Authorization (RA) number and return instructions. Please do not return products without obtaining an RA number.

4.3 Packing for Return: Pack the product securely in its original packaging along with all accessories, manuals, and documentation. Include the original invoice and the RA number inside the package.

4.4 Shipping: You are responsible for the return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping method to ensure safe delivery of your return.

5. Refund Processing

We have 7 Day return refund and replacement policy

Refund if processed will be credited in bank account within 3-5 business days

5.1 Inspection: Upon receiving your returned product, we will inspect it to ensure it meets our refund eligibility criteria. This inspection typically takes 2-3 business days.

5.2 Refund Approval: If your return is approved, we will process the refund to your original payment method. Refunds will be processed within 7-14 business days after we receive and inspect the returned product.

5.3 Refund Methods:

• UPI Payments: Refunds will be credited to your original UPI account
• Cash on Delivery (COD): Refunds will be processed via bank transfer or cheque, depending on the payment details provided
• Other Payment Methods: Refunds will be processed to the original payment method used

6. Refund Amount

6.1 Full Refund: If the product is eligible for a full refund, you will receive the full purchase price, including any applicable taxes.

6.2 Partial Refund: In certain cases, such as when the product is returned in a used condition or missing accessories, a partial refund may be issued based on the product's condition.

6.3 Shipping Costs: Original shipping charges are non-refundable unless the product is defective or incorrect. Return shipping costs will be deducted from the refund amount if the return is due to customer preference (e.g., change of mind).

7. Defective or Incorrect Products

If you receive a defective or incorrect product, please contact us immediately. We will:

• Arrange for a replacement product (subject to availability)
• Or provide a full refund including shipping costs
• Cover all return shipping costs for defective or incorrect products

Please provide photos of the defective product when contacting us for faster processing.

8. Refund Timeframe

The refund process timeline:

• Return Request: Within 7 days of delivery
• Return Shipping: 3-5 business days (depending on location)
• Product Inspection: 2-3 business days after receipt
• Refund Processing: 7-14 business days after approval
• Credit to Account: 3-5 additional business days for bank processing

Total Time: Refunds typically appear in your account within 10-20 business days from the date we receive your return.

9. Cancelled Orders

If you cancel an order before it is shipped:

• A full refund will be processed within 3-5 business days
• The refund will be credited to your original payment method

For more details on order cancellation, please refer to our Cancellation Policy.

10. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange a product:

• Return the original product following our return process
• Place a new order for the desired product
• Once your return is approved, the refund will be processed

11. Contact Information

For any questions or concerns regarding refunds, please contact us:

• Company: Ayurvedam Bharat
• Email: info@ayurvedambharat.org
• Phone: +91-8265969127
• Website: www.ayurvedambharat.org
• Business Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST

12. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about our refund practices.